Beef for Rising Sun Auto
Posted: Sun Nov 13, 2011 7:33 pm
All,
I bought my van from r-s last december, I got a great machine and have been quite happy with the purchase and the dealings I have had. Everyone here knows that I have been an advocate of r-s since joining the forum, even when they were taking heat for selling rusted out delicas to people.
BUT
I have recently been disapointed by them! (over something quite simple) My HID lights have been burned out for some time now. I have looked EVERYWHERE! I sent emails to Europe, N.Z. AUS, and Japan trying to source these things, but to no avail. I contacted r-s to assist me, and they seemed to be willing to do whatever it takes to find them for me. After a couple of weeks, r-s sent me photo of the lights that I needed, and said they found a fellow who had them. I was happy and thankful when I paid r-s...until they sent me wrong lights that were not the same as the ones from the picture!
When I contacted them in the hopes of rectifying this problem, they tried to doft me off on their supplier (who was not helpful) I got back in touch with r-s, they were not pleasant with me at all, stating;
"we are not obligated to supply you with lights"
THIS IS BAD BUISNESS!
I am quite disapointed with the way they treated me.
Word of advice...USE CAUTION!
I heard that I can purchase the normal lights and install them with out removing the HID system.
CAN SOMEONE PLEASE CONFIRM THIS
I bought my van from r-s last december, I got a great machine and have been quite happy with the purchase and the dealings I have had. Everyone here knows that I have been an advocate of r-s since joining the forum, even when they were taking heat for selling rusted out delicas to people.
BUT
I have recently been disapointed by them! (over something quite simple) My HID lights have been burned out for some time now. I have looked EVERYWHERE! I sent emails to Europe, N.Z. AUS, and Japan trying to source these things, but to no avail. I contacted r-s to assist me, and they seemed to be willing to do whatever it takes to find them for me. After a couple of weeks, r-s sent me photo of the lights that I needed, and said they found a fellow who had them. I was happy and thankful when I paid r-s...until they sent me wrong lights that were not the same as the ones from the picture!
When I contacted them in the hopes of rectifying this problem, they tried to doft me off on their supplier (who was not helpful) I got back in touch with r-s, they were not pleasant with me at all, stating;
"we are not obligated to supply you with lights"
THIS IS BAD BUISNESS!
I am quite disapointed with the way they treated me.
Word of advice...USE CAUTION!
I heard that I can purchase the normal lights and install them with out removing the HID system.
CAN SOMEONE PLEASE CONFIRM THIS