Dealing with CVI
Posted: Thu Sep 27, 2012 5:51 pm
Has anyone else had trouble getting information from CVI recently? I've phoned and talked to this new receptionist 3 times now (on separate days) and it seems as though my message has still not been received. The guy is nice enough but doesn't seem to speak English very well (it took about 10 tries to get him to understand "re-index"). This in and of itself isn't really a big problem although I'm assuming it's a term used quite a bit at that shop and it must hinder the copying down of names. I'm starting to feel like I'm dealing with Mardy, I've asked to be called back regarding pricing for work being done October 3rd three times now with no record of my previous calls being made. I finally said I needed to know by tomorrow as I need to figure how much of a loan to take out for my trailer and the work being done. I was finally told when I would receive a call back...today. Well, no such luck. Does anyone know if Butch is away and maybe that's the reason? CVI is still my number one choice and I find Butch wonderful to deal with and the work to be excellent but the customer service seems to be going downhill. I need to know by tomorrow a rough estimate of cost so, along with calling again tomorrow, I suppose I'll try here as well...
Does anyone know what CVI charges for: (including part costs unless otherwise mentioned)
- re-index and crank torsion bars
- replace lower control arm bushings
- alignment
- tighten belts
- coolant flush
- find and repair oil leak ($500 budgeted as I know there's no way this can be quoted)
- check fluids
- Install pyro (I already have the part)
- full check-up (I'm guessing the same as pre-purchase inspection and probably includes the fluid check!?)
Does anyone know what CVI charges for: (including part costs unless otherwise mentioned)
- re-index and crank torsion bars
- replace lower control arm bushings
- alignment
- tighten belts
- coolant flush
- find and repair oil leak ($500 budgeted as I know there's no way this can be quoted)
- check fluids
- Install pyro (I already have the part)
- full check-up (I'm guessing the same as pre-purchase inspection and probably includes the fluid check!?)