Hope to give Rising Sun a bouquet and not a beef.....

[Pajero]

Last July My 94 Pajero Radiator developed a leak and so I had to replace it. Called RSI and they had one in stock and promptly shipped it out with a new rad cap. I installed it as it's a easy job do and am pretty mechanically inclined, all went perfectly.....until a few weeks later a noticed some antifreeze seeping at the top seam but very little and kept a eye on it, seemed to get no worse over the winter(as it was pretty cold in PG). Now with spring here I noticed it started to seep more than before...so call Steven at RSI and told him the situation hoping to get a replacement one at my cost for the shipping of course. But He then informed me that ANY part they sell if it is not installed by them there is no warranty....news to me at this point as it says that nowhere on the receipt, and then he told me it’s probably my cooling system over pressurizing that is causing the problem.

From my understanding and after showing the rad to two Rad repair shops in town here and telling them the story, they both told me that its just a defective rad that the O-ring didn't seal properly between the plastic top and aluminum core when it was crimped together. They both said that’s typically a warranty situation and could not be caused by over pressurizing as the rap cap would let that pressure blow by. And would not be caused by a poor install.

So Steven I really hope you reconsider your take now that you have all the facts and some pictures and help a poor Pajero owner out...I don’t have the extra $350 to throw at it again because of a defective part, which I understand can happen in this day and age with mass produced products. And I would also understand if it was an electrical part as it is common place that there is no warranty on them as they can be shorted out easily.

I'm also hoping you help me out as I'm currently rebuilding that L300 I bought and will need many parts, but will not buy any from you if there is no after purchase warranty or customer service.

Please help me out! as I want to turn this into a Bouquet not a beef

Joe

[Manitoba deli]

I'd have to say that asking for warranty on a rad that is a year old, and was not installed by a shop is pushing the limits. Sure it's easy to install, but there is no proof that it wasn't dropped, pryed on, twisted, etc.. to get it into place. Was your vehicle perhaps running rough for an extended period of time causing excessive vibration? There are many questions that could be asked, and it is over a year old. If the crimp was faulty, why did it not show up sooner? Maybe it truly is faulty, and that would suck, but asking for warranty on a fragile part that is over a year old, and wasn't professionally installed is pushing it. I would seriously reconsider what you are asking for. It used to annoy me, how when I was a mechanic employed by a company, the local parts store wouldn't warranty parts that I bought, and tried to claim as faulty. The owners knew me very well, but explained that because there wasn't proof of the part being installed by a professional in a licensed shop, their suppliers wouldn't credit them. When I opened my own shop, that all changed. They would now warranty anything I returned as defective. The only thing that changed for me was that I now had tax numbers and a business license. It sucks, but that's how it works. As for a part like a rad that is considered fragile, I doubt I'd get warranty on it if it didn't leak when installed. I don't think I'd bother asking for warranty a year later. My thoughts on the situation, hope things work out for you. Also, just out of curiosity, you had made this post over a month ago, and then it was deleted before I finished typing my reply to it then. I had asked one of the moderators why it was deleted, and they said it wasn't them. Just wondering why you removed it then, and put it back up now.
Jason

[Pajero]

Wow umm ok guess I'm the bad guy here yikes.....It would have been a year in JULY but I actually phoned him about 2 months ago so less than 6 months I have had the rad, guess I should just spend 350.00 every six months and shut my mouth and say Oh well Guess I should not have installed it myself.....how would one damage the crimped seal at the top of the rad??? Probably the thickest part of the rad...

I had posted once before and then deleted it because I wanted to get a professionals opinion on the situation, somebody that all they do is install radiators for a living and in fact I went to two different locations both told me it has nothing to do with the install or cooling system. I guess I should not value there opinion??

It’s too bad that nobody stands behind the products they sell, I work hauling garbage to the dump and you would not believe how much garbage we create so it REALLY make me mad when I have to add to that pile because I bought something that did not last like the manufacture said it would.

Do you sell parts??

And I guess my question here would be is there any dealers on this site that would warranty or help me out if I had bought this from them?? feel free to PM me please and you will have my business.

[Manitoba deli]

It's a hard pill to swallow, but unfortunately too many dishonest people in the world have ruined it for everyone. You have to try and put yourself in the suppliers shoes. Someone comes to you and says " Hey, a fragile part I got from you and installed myself failed after 2 weeks, and now It's over six months later and I would like a free replacement." The time frame between the failure and the complaint makes one skeptical. Unfortunately, while you may be being totally honest, it is a fragile part, and the installation, and operation of it over the last six months is left to question. Radiators are packaged like a tv, because they are fragile. They are rubber mounted because they are fragile. I do sell parts, and I can only warranty the parts if I know they were properly installed. This is because my supplier will ask me that exact question. "was it properly installed" If I can not honestly tell them "yes it was", then I won't be credited for it. Me telling my supplier " oh ya, it was put in right, the guy is pretty mechanically inclined, and it's really not that hard of a job." won't get me a refund, the replacement will either have to come out of my pocket, or the customers, and I honestly cannot say if the part was installed correctly. If it's something like a brake caliper that is leaking, or ceased up, that I can warranty because the installation could not have any effect on that. While this is not a nice situation, you have to realize that too many people have tried to get something for nothing, and ruined the trust system for us all. Bottom line for me is, I cannot warranty a part if I'm not going to be credited for it from my supplier. To just hand out free parts may make me popular, but it will quickly put me out of business. Give me proof it was installed correctly, and make the claim at the time of the failure, then I can warranty it. To ask differently of a shop is asking a lot. I hope you can find a peaceful resolution to this.
Jason

[Pajero]

I guess we will have to agree to disagree on this one.

All I would really like is at least a heavy discount on a new one, not "your fault" and a diagnosis over the phone which to anyone that know anything about how a radiator works has told me to be false....

It a radiator is so fragile maybe it was damaged on its way from china or wherever it came from?

But hey its only 350.00 for a new one cheap

Bottom line is it Sucks to buy poor quality parts, and be blamed for them failing.

So would it not be fair for them to sell me a new one at cost?? help take the sting out of it a bit?? sounds fair to me.....

[Rising Sun Auto Import]

I guess we will have to agree to disagree on this one.

All I would really like is at least a heavy discount on a new one, not "your fault" and a diagnosis over the phone which to anyone that know anything about how a radiator works has told me to be false....

But hey its only 350.00 for a new one cheap

Sucks to buy poor quality parts.

Hi Pajero,
Ask other supplier for that replacement.
No business interest for you.

Steven

[Pajero]

Well there you have it.......true customer service thanks RSI good luck with your buisness ventures! I guess this is a beef for me now.

And I big FYI for anyone that installs Any parts themselves

NO SOUP FOR YOU!!!!! NEXT!!

[dah_hunter]

another great response of RSI.

Showing how they value there customers, and there own reputation..

(In before the Edit)

[robbieg]

Hi Pajero,
Ask other supplier for that replacement.
No business interest for you.

We need to make a '10 ten best responses from RSI'

This is a freebie:

Hey Steven: Sorry, that part wouldn't be under warranty after a year. Sorry it failed! Come on down and we'll take a look at it!.

High points:
1. Doesn't insult customer
2. Gets them back into your shop where you can talk face-to-face... so nothing is lost in using text as a medium for conversation.

Just sayin'.

[Rising Sun Auto Import]

another great response of RSI.

Showing how they value there customers, and there own reputation..

(In before the Edit)

dah_hunter!
Are you still in jdm import business?
Pls do not bring garbage jdm cars any more.

I do not recognize Pajero as a customer.
He blackmailed to get new part free of charge.

Steven

[Rising Sun Auto Import]

Hi Pajero,
Ask other supplier for that replacement.
No business interest for you.

We need to make a '10 ten best responses from RSI'

This is a freebie:

Hey Steven: Sorry, that part wouldn't be under warranty after a year. Sorry it failed! Come on down and we'll take a look at it!.

High points:
1. Doesn't insult customer
2. Gets them back into your shop where you can talk face-to-face... so nothing is lost in using text as a medium for conversation.

Just sayin'.

Good point, thanks for the comment.
We have taken care of well deserved customers very well by doing great service and providing good quality vehicles with perfect maintenance, not just by lip service.

Pajero’s vehicle has been notorious for too many problems in the forum.
He must take care of his vehicle very carefully, but has blamed our parts for low quality in open forum from time to time.

Hope this helps to understand this situation.

Steven

[Pajero]

Steven

You never gave me a part free of charge nor did I blackmail you.....

Yeah like many others I have been working on solving problems......so also fyi to everyone the number of repairs or past questions you may have may effect warranty on parts from RSI aswell as installing them yourself...

Just keeps getting better.....

[SOREN]

Holy shitballs. I forgot how amazing this site is, I don't think I have ever seen such a reply from someone in a customer service type position. I especially love to see right in Stevens sig, lifetime support, meanwhile telling a customer to piss off.

Wow. That is probably the biggest advertisment for the desireability of these vehicles, that a jerk like that can stay in business. Amazing. They obviously sell themselves, because, screw you haha. Wow again!

[Firesong]

I have to laugh at everyone's little poke at RSI. You don't know the situation and automatically assume he's the bad guy.

By posting his beef he's hoping the negative press will cause Steven to change his mind hence 'blackmail'.

Buy a delicate piece of equipment anywhere and try to get warranty that long after the fact on something not installed by a mechanic. I doubt you will get your money back.

I stand by RSI. Sorry. I also wouldn't put in my own rad either and I have pulled apart a lot of other things.

[Pajero]

I have to laugh at everyone's little poke at RSI. You don't know the situation and automatically assume he's the bad guy.

By posting his beef he's hoping the negative press will cause Steven to change his mind hence 'blackmail'.

Buy a delicate piece of equipment anywhere and try to get warranty that long after the fact on something not installed by a mechanic. I doubt you will get your money back.

I stand by RSI. Sorry. I also wouldn't put in my own rad either and I have pulled apart a lot of other things.

I felt that I wanted my experience to be known just like people that have great things to say about RSI can give them a bouquet as they have done many times on here.

There is always two sides to every story.... and a radiator is easy (if you are somewhat mechanically inclined) to change, 2 coolant hoses and 2 transmission lines and the bolts on the brackets oh and you have to drain and fill it.

I'm just pissed to spend more money on replacing it again that all, but it’s my word against his and everyone else, but I'm the one out the $$$ not him so he wins I guess.....

I did call him first before I posted this, hoping he would help me out.....this was a last ditch second attempt....those are the facts you decide who you agree with and go from there.