… until, that is, I returned to KalTire Saturday morning for a retorque.
When Kal Tire installed my the tires, they had massively overtorqued the machine screws holding the hub covers onto my custom rims. As a result, it was impossible to access the lug nuts. After 20 minutes of backbreaking effort, the technician and I finally managed to remove the screws on 3 of 4 wheels, and I had him retorque all but one wheel.
I ended up driving home and drilling out the final screw myself. Although though Kal Tire offered to do this for me, I shudder to think of the consequences had I allowed a drill-toting Kal Tire technician anywhere near my rims.
Even though Kal Tire’s incompetence cost me most of my Saturday and a machine screw, I’m sure glad I discovered this here in town, and not at the side of some road dealing with a flat!
Did they offer you any type of discount for putting your expensive rims through that ordeal?
. In my experience the thoughtful and well-trained guys at the tire shops (and i'm talking the run-of-the-mill variety..not the guys who have to change a Semi Tire on a busy highway..that takes skill and guts..) are in the minority. The bulk of these guys are wage jockey's who are just looking to get the day over with from my perspective.